史上最全的外贸基本英文邮件模版

未付款订单

Dear $buyer,

We have got your order of XXXXXX。But it seems that the order is still unpaid If theres anything I can help with the price, size, etc, please feel free to contact me After the payment is confirmed, I will process the order and ship it out as soon as possible Thanks！

Best Regards

$myname

译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！

提示：请根据您产品自身特点对描述内容进行修改。

02已付款订单

Dear $buyer,

Your payment for item XXXXXX has been confirmed We will ship your order out within XXX business days as promised After doing so, we will send you an e-mail notifying you of the tracking number If you have any other questions, please feel free to let me know Thanks!

Best Regards

$myname

译文：您的订单编号为XXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！

提示：请填上您的订单号和发货天数。

03发货后

Dear $buyer,

The item XXXXXX you ordered has already beenshipped out and the tracking number is XXXXXX The shipping status is as follows: XXXXXX You will get it soon Thanks for your support!

Best Regards

$myname

译文：订单号为XXXXXX的货物已经发货，发货单号是XXXXXX，运输方式是XXXXXX，订单状态是XXXXXX。您将会很快收到货物，感谢您的支持和理解。

提示：请填写订单号、发货单号、运输方式和发货日期。

04询问是否收到货

Dear $buyer,

According to the status shown on EMS website, your order has been received by you If you have got the items, please confirm it on DHgatecom If not, please let me know Thanks！

Best Regards

$myname

译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！

提示：可根据您货物的实际情况进行更改。

05客户投诉产品质量有问题

Dear $buyer,

I am very sorry to hear about that Since I did carefully check the order and the package to make sure everything was in good conditionbefore shipping it out, I suppose that the damage might have happened during the transportation But I’m still very sorry for the inconvenience this has brought you I guarantee that I will give you more discounts to make this up next time you buy from us Thanks for your understanding

Best Regards

$myname

译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。

提示：请根据投诉的实际情况进行更改。

06订单完成

Dear $buyer,

I am very happy that you have received the order Thanks for your support I hope that you are satisfied with the items and look forward to doing more business with you in future

Thanks！

$myname

译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。

07提醒买家给自己留评价

Dear $buyer,

Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us If there's anything I can help with, don't hesitate to tell me

Best Regards

$myname

译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。

08货物断货

Dear $buyer,

We are very sorry that item you ordered is out of stock at the moment I will contact the factory to see when it will be available again I would like to recommend some other items of similar styles Hope you like them too You can click on the following link to check them out XXXXXXIf there’s anything I can help with, please feel free to contact us Thanks！

Best Regards

$myname

译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXX，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！

提示：请在横线处添加同类产品的链接。

09折扣

Dear $buyer,

Thanks for your message Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount Once we confirm your payment, we will ship out the items for you in time Please feel free to contact us if you have any further questions

Thanks & Best regards!

$myname

译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXXXX个产品，我们可以为您提供XXXXXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！

提示：请添写希望买家购买的件数和您所能提供的折扣。

10买家议价

Dear $buyer,

Thank you for taking interests in our item I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order If you have any further questions, please let me know Thanks!

$myname

译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！

提示：请添加希望买家购买的件数和您所能提供的折扣。

11大量订单询价

Dear $buyer,

Thanks for your inquiry We cherish this chance to do business with you very much The order of a single sample product costs $ XXXX USD with shipping fees included If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping I look forward to your reply

Regards！

$myname

译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。

提示：请填写你产品的价格，购买件数和优惠价格。

12买家要求免运费

Dear $buyer,

Sorry, free shipping is not available for orders sent to XXXXXX But we can give you a XXX% discount of the shipping cost

$myname

译文：很抱歉，到XXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。

提示：请填写地区和运费折扣。

13

未付款订单改完价格再次催款

Dear $buyer,

We’ve reset the price for you We have given you a XXX % discount on the original shipping price Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with

Best regards!

$myname

译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。

提示：请填写运费折扣。

14买家对于你的产品表示怀疑

Dear $buyer,

I am very glad to receive your message Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money We sincerely look forward to establishing long business relationship with you

Regards

$myname

译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。

15发货几天后买家没收到货

Dear $buyer,

We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem We have got back the original package and resent it by UPS The new tracking number is XXXXXX I apologize for the inconveniences and hopefully you can receive the items soon If you have any problems, don’t hesitate to tell me

$myname

译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。

提示：请填写发货日期和货运单号。

16向买家推荐新品

Dear $buyer,

As Christmas/New year/…… is coming, we found XXXXXX has a large potential market Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin We have a large stock of XXXXXX Please click the following link to check them out XXXXXX If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX Thanks

Regards

$myname

译文：随着圣诞节/新年/……的来临，我们发现XXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXX产品。请单击下面链接XXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。

提示：请填写产品名称、产品链接地址和购买件数。

17收到好评后

Dear $buyer,

Thank you for your positive comment Your encouragement will keep us moving forwardWe sincerely hope that we’ll have more chances to serve you

$myname

译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。

外贸必备：商务英语邮件常用表达大集合

　英语商务邮件对外贸人员来说是绝对会接触到的，下面我整理了一些商务英语邮件常用表达语，希望能帮到大家!

商务邮件中的常用表达

　希望尽快得到您的回复。

　I’m looking forward to your early reply

　Your promote reply will be greatly appreciated

　Your early reply will be highly appreciated

　谢谢。

　Thanks a lot

　Thank you very much

　Many thanks (用于关系熟悉的同事朋友间。)

　希望您一切都好/万事如意。

　I hope everything goes well with you

　I wish you all the best

　附件是……，请参阅。

　Please kindly find the attached ……

　Attached please kindly find the ……

　Enclosed is the ……, please kindly find it

　Attached you will find……

　我已经收到您的邮件。

　I have received your email (yesterday/last week/this morning……)

　Your email has been received

　非常感谢您的回信。

　Thanks very much for your early reply

　Thank you for your email

　我明白您的意思。

　I know what you mean

　I understand what you mean

　Got it (非常口语化，适合于关系很熟悉的同事朋友之间。)

　我不太明白您的意思。

　I do not quite understand what you meant

　I have some problem understanding what you meant

　能具体解释一下么您能在说的清楚一点么

　Could you please put it in a clearer way

　Could you please explain it in detail

　Could you please further explain it

　What do you mean exactly by saying……

　如有问题，请随时和我联系。

　Contact me if you have any problem

　If there is any uncertainty, feel free to contact me

　Call me if you have any problem

　如有建议，请指出。

　Please let me know if anything needs to be improved

　Your advice/suggestion will be greatly appreciated

　我会进一步修改/检查的。

　I will further modify it

　I will further check it

　一旦确认，我会立刻/第一时间通知您的。

　Once confirmed, I will let you know immediately

　Once confirmed, I will notice you ASAP (ASAP=as soon as possible 尽快)

英文商务邮件必懂句型

　1 Greeting message 祝福

　Hope you have a good trip back 祝旅途愉快。

　How are you 你好吗

　How is the project going on 项目进行顺利吗

　2 Initiate a meeting 发起会议

　I would like to hold a meeting in the afternoon about our development planning for the project A。 今天下午我建议我们就A项目的发展计划开会讨论一下。

　I suggest we have a call tonight at 9:30pm (China Time) with you and Brown Please let me know if the time is okay for you and Ben。

　我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空

　We’d like to have the meeting on Thu Oct 30 Same time。 十月三十号(周四)，老时间，开会。

　Let’s make a meeting next Monday at 5:30 PM SLC time。 下周一盐湖城时区下午五点半开会。

　I want to talk to you over the phone regarding issues about report development and the XX project。 我想跟你电话讨论下报告进展和XXX项目的情况。

　3 Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议

　Shall you have any problem accessing the folders, please let me knows。 如果存取文件有任何问题请和我联系。

　Thank you and look forward to having your opinion on the estimation and schedule。 谢谢你，希望能听到更多你对评估和日程计划的建议。

　Look forward to your feedbacks and suggestions soon。 期待您的反馈建议!

　What is your opinion on the schedule and next steps we proposed 你对计划方面有什么想法下一步我们应该怎么做

　What do you think about this 这个你怎么想

　Feel free to give your comments。 请随意提出您的建议。

　Any question, please don’t hesitate to let me know。 有任何问题，欢迎和我们联系。

　Any question, please let me know。 有任何问题，欢迎和我们联系。

　Please contact me if you have any questions。 有任何问题，欢迎和我们联系。

　Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think 欢迎您的评论和建议!

　Do you have any idea about this 对于这个您有什么建议吗

　It would be nice if you could provide a bit more information on the user’s behavior。 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue。 如果可以，我希望你能负责这件事情。

　4 Give feedback 意见反馈

　Please see comments below。 请看下面的评论。

　My answers are in blue below。 我的回答已标蓝。

　I add some comments to the document for your reference。 我就文档添加了一些备注，仅供参考。

　5 Attachment 附件

　I enclose the evaluation report for your reference。 我附加了评估报告供您阅读。

　Please check the attached file for today’s meeting notes。 今天的会议记录在附件里查收。

　The attachment is the design document, please review it。 设计文档在附件里，请评阅。

　For other known issues related to individual features, please see attached release notes。 其他个人特征方面的信息请见附件。

　6 Point listing 列表

　Today we would like to finish following tasks by the end of today: 今天我们要完成的任务：

　Some known issues in this release: 声明中涉及的一些问题：

　Our team here reviewed the newest SCM policy and has following concerns: 我们阅读了最新的供应链管理政策，做出如下考虑：

　Here are some more questions/issues for your team: 以下是对你们团队的一些问题：

　The current status is as following: 目前数据如下：

　Some items need your attention: 以下方面需提请注意：

　7 Raise question 提出问题

　I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。

　For the assignment ABC, I have the following questions: … 就ABC协议，我有以下几个问题：……

　8 Proposal 提议

　For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议……

　I suggest we can have a weekly project meeting over the phone call in the near future。 我建议我们就一周项目开一个电话会议。

　Achievo team suggest to adopt option A to solve outstanding issue… Achievo团队建议应对突出问题采用A办法。

　9 Thanks note 感谢信

　Thank you so much for the cooperation。 感谢你的合作!

　I really appreciate the effort you all made for this sudden and tight project。 对如此紧急的项目您做出的努力我表示十分感谢。

　Thanks for your attention! 谢谢关心!

　Your kind assistance on this are very much appreciated。 我们对您的协助表示感谢。

　Really appreciate your help! 非常感谢您的帮助!

　10 Apology 道歉

　I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉!

　I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。 很抱歉现在才进行询问，但是我们需要尽快核实执行信息。

65个商务邮件常用语 (中英对照)

　If you’re any questions please let me know 如有任何问题，请告诉我。Please refer tentative schedule as follow: 请参照下面的暂定计划

　Please recheck your record and advise if you find any differences We are following your instruction on the basis of your confirmation我们在您确认的基础上按您的指示行事。

　Hare are you doing 还好吧

　Thanks in advance and best regards

　Looking forward seeing you soon

　If there is anything else I can help, please let me know

　here`s why: 原因如下

　Please review, and let’s discuss how we should move forward 请检讨，并让我们一起讨论 我们应该怎样继续。

　We would like to lock up this business 我们想锁定这笔生意

　Once you respond to the above questions, we will decide which option we would like to pursue 你们对上述问题回复后，我们会立即决定我们会选择哪个方案。

　Thanks for your understanding 谢谢您的谅解

　Also please let me know if you need any other information 另外，你们还需要其他信息 吗

　Will get back to you ASAP 会尽快回复你!

　Let`s discuss this then 到时我们讨论下这个问题。

　Please review the below email our US office and advise请查看以下我们US办公室发的 E-mail并进行回复

　Noted and understand all below

　Please review and advise us with any questions

　Let`s give it a try to make it happen…It is for a good cause让我们试试吧…这是值得支持的

　There are a lots of lose ends now…How once you going to execute this现在有很多问题，我 们怎样处理

　As I explained over the phone， today,如同我今天在电话中解释的那样

　Since we will have one chance only既然我们只要一个选择

　Please note and proceed as is,请注意，并按现况继续

　Please see the reply below in red 请看如下红色的回复

　Please check at your side and comment 请你们那边检讨一下并回复。

　Noted and understand all below, see reply in bold black (请看黑色粗体回复)

　Please forward to JACK for comment and corrective action 评价和纠正措施提供给JACK

　This is good news, You did a really good job!

　Noted all below and attached files with thanks Here is the summary of our findings:以下是 我们的结果总结

　Looking forward to hearing back from you tomorrow (盼明天收到你的回复) Please advise us with your comments 请把你的看法告诉我们

　Please advise 请回复

　Noted all below with thanks, see reply in red

　Sorry for confusion(混乱)

　We will let you know its result soon

　Any updates on this request 关于这个问题有什么新的消息吗

　We reviewed (it) and have the following comments:

　As we understand,

　Please review with Jack and advise 请与JACK检讨并回复

　Please see corrections in green below 请看如下绿色修正内容

　Can you call me at my cell phone number(+86-137 -)

　FYI=just for your reference/information… 供参考

　To sum up… 总结如下…

　Please discuss the above schedule and let us know the results请检讨以上计划并把结果告诉我们

　Please review and advise with any comment 请检讨，如果有意见请回复

　This is most/very important

　Noted and thanks for reminding 知道了，谢谢提醒。

　Please see the attached pictures first 请先看附件的照片

　Please see the attached technical data 请看附件的技术数据

　Noted below with thanks

　Please review and advise 请检讨并回复

　Noted all below with thanks!

　Please review and confirm by reply/return 请检讨并回复确认

　Please note and (proceed) accordingly 请相应照办

　So,we would like to proceed as follows 所以，我们想按下列计划进行

　Please confirm you understand 请确认你能理解

　Based on this information, I need the following to happen:基于这一点，我需要以下事情能做到

　This is a very urgent matter-please make sure the above happens这是非常急迫的事情--请确认以上能做到

　Thank you very much for you assistance(支持)

　This is good news-thanks for the help with regards to this matter

　Please comment请评价

　Thanks and best regards,

　As discussed before,如我们之前讨论的

;

常用的外贸邮件问候语英文如下：

1、Dear Sir/Madam,亲爱的先生/女士。

2、Hi there，你好。

3、Good morning/afternoon/evening，早上/下午/晚上好。

4、I hope this email finds you well希望这封邮件能够找到您身体健康。

5、How are you doing 你好吗？

6、I trust this email finds you well 我相信这封邮件能够找到您身体健康。

7、It was nice meeting you at the trade show last week 上周在展会上见到您很高兴。

8、I hope you had a safe trip back home希望您回家的路途平安。

9、Thank you for your prompt response 感谢您的及时回复。

10、Please let me know if you need any further information如果您需要任何进一步的信息，请告诉我。

做外贸时间长了，我们肯定会或多或少的积累一定的客户资源，而我们已经积累的这些稳定的客户资源对我们来说，也算得上是我们的外贸老客户了吧。其实，对于做外贸的业务员而言，他们显然明白这样一个道理，那就是开发一个外贸新客户的成本是远远要高于维护外贸老客户的成本的，所以说，为了给外贸事业的发展打下一个稳定良好的基础，我们在忙于开发外贸新客户的同时，一定不能冷落了我们的外贸老客户，同时我们还要采取积极措施，把我们这些外贸老客户给黏住，尽最大可能地区避免他们跑去其他地方下单。除此之外，我们也要定期与这些外贸老客户进行邮件沟通，从而确保双方在联系上的活性，这对于我们对外贸老客户的维护具有积极的影响作用。今天我们就来谈谈给外贸老客户写问候邮件时候的要点所在。

首先，既然是外贸老客户，那么这也就意味我们之前或多或少地合作过很多次，彼此之间已经有了一定的熟悉度。我们在与这些外贸老客户写问候邮件的时候，有很多时候也可能因为这个熟悉度而误事。对于国外客户而言，虽然不同的客户性格特点不同，但是他们都有一个共同的特性，那就是希望自己被尊重。所以有时候我们自认为双方已经很熟悉了，就在发问候邮件的时候直接越过了一定的礼貌寒暄的问候，那么有时候反而会弄巧成拙，引起这些外贸老客户的不悦呢。所以说，即使是给外贸老客户写问候邮件我们依然也要坚持其中的礼貌和礼仪。因为我们之前已经与这些外贸老客户合作过几次，所以会在一定程度上对这些外贸老客户的人际交往特点有所了解，因此我们在写问候邮件的时候，必要的礼貌问候还是要有的，但是因为之前都打过几次交道了，那么我们在写开头礼貌寒暄语的时候适当表示表示就行，但是千万不能直接省略不写。