酒店工作中常用的英语

常用酒店英语口语：

预定房间

1Do I need to pay a deposit我需要付押金吗？ 

2I'd like to book a suite我想要预定一个套间。

3I'd prefer a quiet room我想要一个安静点的房间。

4I'd like a room with a view我想要一个风景较好的房间。

5I'd like to book a single room我想要预定一个单人间。

6I'd like to book a double room我想要预定一个双人间。

7I'd like to book a deluxe suite我想要预定一个豪华套间。

8What kind of room would you like？您需要什么样的房间？

9When will you stay in our hotel您什么时候过来我们酒店？ 

10How long will you stay in our hotel你要在我们酒店待多久？ 

11In whose name is the reservation made？是以谁的名义订的房间？

12Would you like breakfast in our hotel？您要不要在饭店吃早餐？

13I'd like a room facing the sea/the mountains我喜欢朝向大海/群山的房间。

14I would like to book a standard room for three days我想预订三天的标准间。

15We will be staying from tuesday for three nights我们从星期二开始住三晚。

16The closest tourist destination is the beach离这里最近的旅游景点是海滩。

17I'd like to make a reservation for a suite1 with both shower and bath我想预订一个既带淋浴又带浴缸的套房。

18Is it just for tonight？只住今晚吗？

19How long will you be staying？您打算住多久？

20How long will you stay with us？您打算住多久？

21How much will that room be？那个房间的价格是？

22What attractions are nearby附近有什么旅游景点？

23Do you have any vacancies now请问目前有空房间吗？

24Can I just come some other time我不能换个时间过来吗？

25I should look up some hotel rates我应该查一下一些酒店的价格。

26I could look up some hotel rates我可以查一下一些酒店的价格。

27Then do you have anything less expensive？那你们有其他便宜一点的吗？

28I heard that your hotel is offering a discount now我听说你们酒店正在打折。

29From what date and how many nights will you be staying要哪天的，您想住几晚？

30I made a reservation there and I need to change it 我预订过一个房间，现在我想换一个时间。

31Can you check to see if there are any vacancies tomorrow你能帮我查明天是否有空房吗？

32I'm sorry，but we're fully booked for single roomsWould you like to have a double one？很抱歉，我们的单人间已经订满了，给您订双人间可以吗？

33From which country？从哪个国家预订的？

34Does it include breakfast包括早餐吗？

35I have found your booking我找到了你的订单。

36Does the price include breakfast房价是否包括早餐

37How about your hotels's location请问贵酒店位于哪里？

38I'll check our reservation record我来查一下我们的预订记录。

39The facilities at this hotel are great这家旅馆的设施很棒。

40We would like a room with a balcony我们想要一个有阳台的房间。

41Does your hotel offer pick-up service请问贵酒店有接车服务吗？

42I am sorry, no elite room is available很抱歉，我们没有商务客房了。

43What time do you expect to arrive,Sir 请问您大概什么时候到酒店，先生。

44I want to book a suite for my family and me我想为我和我的家人订一间套房。

45It's all right for the 18th ，but not the 19th18日的订房没问题，但19日恐怕不行。

46Can you check to see if there are any vacancies tomorrow你能不能帮我查一查明天有没有空房？

47I'm going to be arriving late, but please keep my reservation我晚一点到，请保留预订房间。

48It's through a third-party websiteSometimes, the bookings can get lost你是通过第三方网站订的。有时候，订单会出问题。

49We wil hold your booking until 7:00 pm without a guarantee没有任何担保的情况下，我们会为您将房间保留到7点。

50We have a free breakfast buffet every morning from 6am-9am Price is 150 dollars我们每天从早上6点到9点有免费的早餐自助餐，房价150元。

扩展资料：

酒店退房情景对话

（F: Frontdesk G: Guest）

F: Good afternoon How may I help you

下午好，请问有什么可以帮到您？

G: Can you check me out please

可以帮我退房吗？

F: Sure What’s your room number and name please

好的，请问您怎么称呼，您的房间号是多少？

G: My room number is 305 and name is Smith

我的房间号是305，我叫史密斯

F: Wait a moment please Here is your bill Please check it to see if the account is correct

请您稍等。这是您的账单，请看看是否正确。

G: The total cost is 330 What’s extra 20 dollars for

一共消费了330，这多出来的20是怎么回事？

F: That’s for the international phone call you made in the room

这是您在房间内拨打国际长途的费用。

G: Can I pay with a credit card

我可以用信用卡支付吗？

F: Of course, you can May I have your passport, please

当然，请您给我下您的护照。

G: Here you are

给你。

F: Here is your receipt Thank you Have a nice day

这是您的收据，谢谢您，祝您有愉快的一天

G: Thank you, you too, bye

谢谢，你也是，再见。

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求婚气球布置

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ONE：

customer客户is coming

clerk职员：hello,what i can do help you:

S：I want send this big box to a friend

C :Oh,ler me see itwoah,it seems very heavy ,I guess it will cost a lot

S really but i don't want spend too much moneyon it Can you give me a discount

C,sorry, i am just a clerk , i don't have the right to decide it

S okay,then do it as what it supposed to be done

TWO

1 oh hey,your room is horrible,

2 excuse me , what's the promble

1 it's noisy dirty and your room service is also bad tooSo bad that i did't sleep well last night!

2 sorry,I'll call someone to solve it right now

1 No,don't need ,i don't want it ,i have to moveto another one ,can you do it for me

2 okay,but I'm afriad you have to pay more

1 what!! such a terrible room,you want me to pay moreDo you want me to talk to your manager

2 pardon me,,but i can't do it because We have a clear stipulation

THREE

1 woah,look at it !such a good goods!I think it would be very nice if i bought it,Do you

2 yeah,maybe ,but i think it's a little expensive ,is't it but this one is different , cheap and worth-buying! you won't be sorry

1Not true ,I 'm not gonna buy it ,I 'll buy this anywayYou should buy it also,look, it's blue and fits you well

2 emm,you're right

FOUR

1 hey Can you give me a discount

2 sorry it's the lowest price,It can't be any lower!

1but i really want it , can you

2 again,but i can give you some The gifts if you buy it fully price

1 the gifts are so wonderful! okay,I;ll take it!

FIVE

1 hey do you remenber me who bought a gaint cake this moring

2 on hey,Welcome !　what do you want

1I just want to exchange the cups which i bought together with the cake , i don't use it yet, can you exchange anothe on for me

2 sorry ,We' ve sold out the cups the noon,maybe youcan choose other things !

1 No thanks

楼主看在打了二十多分钟的份上，采纳吧，谢谢

问候（保持身体正直，微笑与客人目光接触）如果客人退房：

“早上好，某先生／女士，请问您是要退房吗？ 某先生／ 女士， 请问您的房间号码？ 或”请出示您的房卡” （并通知楼层服务员礼貌告诉客人稍等。（服务员在查房，请您稍等一下，请问您房间有消费吗？）

有消费、无消费：

记下明细， 计算费用。（楼层服务员查完房，告知结果）

“某先生／女士， 您的房间消费了一瓶可乐，您共计消费了XX元， 这是您的账单，请您核对一下并签字确认，退还您XX元，请您收好”。

如客人需要开发票：

“请您将发票的抬头在空白处写一下”（将账单双手递给客人）

开完发票后，请客人确认一下是否正确。

（您的发票开好了，欢迎您再次入住我们酒店，您慢走）

扩展资料

“5分钟退房法”标准的主要内容是：“客人到总台办理退房手续，总台收银从电话通知客房中心开始，5分钟之内如果客房没有查房信息反馈，总台收银就可以直接为客人办理退房手续。若房间产生了消费，其赔偿全部由客房部查房的服务员承担”。

这个制度的实施，源于酒店开业之初。由于楼层员工查房慢而导致客人在总台等待的时间偏长，屡屡引起客人投诉。个别素质较差的客人还口出脏话，谩骂总台员工，闹得总台人员惶惶不可终日。为提高服务质量，加快客人退房速度，酒店推出“5分钟退房法”操作标准。

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VI 4 I think so, too

I 1 doesn't come 2knows 3 looks 4Are 5are 6have

II 1B 2C 3C

V。 8colour 9different