4人英语情景对话小学5年级的

Jim; Good morning, Linda

Linda; Hello Jim What are you doing

Jim; I was going to school, you do

Linda; I have the same

Tom; you well, Jim, Linda

Linda; wow, Tom, what are you doing, we are going to school, you do

Tom; I think it is too early to go to school, and I'm going to restaurant to eat breakfast, do you have to eat

Linda; I did not, Jim, we were okay to eat

Jim; certainly a good thing, Linda, Tom, we go together

Restaurant

Jim; wow, that's not Lucy do

Linda; Good morning, Lucy

Tom, Good morning

Lucy; welcome your arrival, this is my home

Jim; really can not believe that this is your home, that's great, Lucy

Lucy; with breakfast bar, my friends

Linda; really good home environment for Lucy

Lucy; my friends, what you are going to

Linda; Let me think about it, I want a hamburger, Jim and Tom have to do

Jim; I like it, I would like a

Tom; No, I do not like hamburgers, I do not want hamburger, I think I need a hot dog

Lucy; Maybe I have a hot dog, I also want a cup of cola, you are going to do

Jim; No, I do not like Coke, I need a glass of milk

Tom; I love Coke, I want it to

Linda; I do not like Coke, do not like milk, I just like a glass of water

Lucy; what you should do, I think I do not need a

Linda; I would also like an ice cream

Tom; Let me think about it, I still need a salad

Jim; I think I would also like a cider enough

Lucy, good, then I went to tell the salesperson, you first, and so bar

Jim; well, thank you

Linda; Good Lucy

Tom; Yes, Thank you so much

Lucy; do not mention it

Half an hour later

Linda; wow, Lucy, was so delicious the

Tom; indeed very good

Jim; great, Lucy

Lucy; Thank you

Half an hour later

Lucy; to go to school, and everyone bar

Jim; good

Linda; of course

Tom; Yes, everyone bar

在餐饮企业经营过程中，常常会有顾客投诉。出现顾客投诉，表明企业在服务中还有做得不到位的地方，令顾客感到不满意。投诉一旦发生，就需要餐饮企业能够迅速妥善地处理。若处理得当，不但能够在顾客心中留下良好的企业形象，而且还会获得顾客的信任。

1、不管是谁的过错，在餐厅出现这样的场景，都只能说明服务的不够周到，故要先表示歉意，以平抚客人的心情。

2、了解事情的经过，掌握客人的心理，找到合适的解决办法，并向客人说明解决方案，征得客人的理解。

3、解决的一个核心，就是让客人满意，与客人成为朋友，将坏事变成好事，没有尺度可衡量。

4、待客人平抚心情后，视情况，如果有必要让员工道歉更能够让彼此心结打开，可以尝试去做道歉的环节，毕竟客人来就餐都是寻开心的，谁也不是来寻赌的。

5、做好员工当事人的教育与心理沟通工作，既要让员工认识到错误的地方，也让员工感到受尊重与理解的层面。如果员工的问题很严重或者认识不上去的话，应考虑支留的问题。

6、以此为案例，做好店内的全员案例培训工作，防止同类事情再发生。

顾客与服务员发生矛盾，其他服务员做法

1、一般情况其他服务员应坚守岗位，不能看热闹影响工作。

2、不能聚在一起议论谁是谁非。

3、不能上前帮助服务员和客人争执。

4、服务员应从中劝解，不能再责骂客人，要主动调换岗位。

5、要主动及时报告上级领导。

首先，应第一时间赶到现场，向事发现场的服务人员和客户多方面了解吵架原因；

第二，了解具体原因之后，轻轻走到客户面前，对于有明显怒气的一方客户道歉，说明①如果是由于本餐厅菜品、口味或者上餐速度造成的原因，本餐厅表示歉意；②如果是因为上错了菜，导致客户久等而造成的分歧，由餐厅出面解决，重新给客户再尽快上一份；

第三，如果是客户与客户个人之见产生的矛盾，实则与餐厅无关，此时宜以缓和平息双方矛盾为主，可以旁观者身份加以劝解，然后以餐厅名义双方客户各赠送一份甜品或者点心，以调节气氛。

I Good Wishes 祝愿用语 1 Good Luck！祝你顺利(祝你好运)！ 2 All the best！祝你万事如意！ 3 Have a good trip! 旅途愉快！ 4 Wish you a success！祝你成功！ 5 Have a good day! 祝你今天开心！ 6 I hope to see you soon我希望不久见到你。 7 Congratulations! 祝贺(你)！／恭喜！ 8 Happy birthday! 生日快乐！ 9 I wish you the best of health! 祝你身体健康！ 10 Long live our friendship! 愿我们友谊长存！ II Asking for and offering help请求提供帮助 11 Could you help me 你能帮助我吗 12 Would you please do me a favor 能帮我个忙吗？ 13 Would you please give me a hand 帮我个忙好吗 14 What can I do for you 您需要什么帮助 15 Can（May）I help you 我可以帮你吗？ 16 Let me help you 我来帮助你。 17 It's very kind of you! 你真是太好啦! III Asking the Way 问路 18 Excuse me, can you tell me the way to the station 劳驾, 请问去车站怎么走 19 Straight on 一直往前走。 20 Go down this street Then turn left 沿这条街走下去, 然后朝左拐。 21 Turn right at the second crossing 在第二个路口往右拐。 22 I'm sorry I have no idea where it is 对不起，我不知道它在哪儿。 23 Thank you all the same 尽管如此, 还是要谢谢你。 24 Is it far from here 离这儿远吗 25 Yes You'd better take a bus 远，你最好坐公共汽车去。 26 It's about 1 kilometer from here 距这里约一公里。 27 Excuse me, does the Bus No 4 stop at the China Trade Center 劳驾， 4路公共汽车在国贸停吗？ 28 How long is the ride 坐车要用多长时间？ 29 It will take about 20/twenty minutes 大概需要20分钟。 30 Thank you very much 非常感谢。It's a pleasure 乐意为您效劳。 IV Shopping 购物用语 31 Can I help you 您要买点什么？ 32 Yes, I'd like to buy a book 是的, 我要买本书。 33 Ok Here you are 行，给你。 34 How much is it 多少钱 35 It is seventeen yuan and fifty cents 十七块五。 36 May I help you 您要买什么 37 Yes, I want to buy a shirt 是的, 我想买一件衬衫。 38 What color/size/style do you want 要什么颜色/尺寸/样子的 39 A blue/red/green/yellow/white/black one 蓝色的/红/绿/黄/白/黑 40 It's wonderful I like it very much 真不错。我非常喜欢。 41 All right I'll take it 好的, 我买这件衬衫。 42 Where can I pay 在哪付款？ 43 You can pay at the cashier over there 您可以在那边的收银台付款。 44 Can I use my credit card 我能使用信用卡吗？ 45 Sure Go ahead 当然。请便。 46 Here's your change/receipt 这是找您的钱／给您的收据。 47 Thanks for your good service 谢谢你的热情服务！ 48 Do come again, please 欢迎再来。 49 Thank you 谢谢！You're welcome 不用谢。 V Restaurant English 饭馆英语 50 May I have a look at the menu/wine list 请给我看看菜谱／酒水单。 51 What's the specialty of this restaurant 这个餐馆的的招牌菜是什么？ 52 Are you ready to order 您现在可以点菜了吗？ 53 I'd like something spicy 我想吃些辣的东西。 54 What do you recommend 有什么菜可以推荐一下吗？ 55 The steak sounds good to me 听起来牛排不错。 56 I'm full I can't eat any more 我饱了，不能再吃了。 57 Bill, please 劳驾，结帐。 58 Keep the change 不用找零钱了。 VI Time, Days and Months 时间、星期和月份 59 What time is it 几点了 60 It's 6∶00 o'clock 六点了。 61 Excuse me, could you tell me the time 劳驾,请问现在几点了 62 It's half past ten 现在十点半。 63 Excuse me, have you got the time, please 对不起, 请问现在几点了 64 It's a quarter to nine 现在差一刻九点。 65 What day is it today 今天是星期几 66 It's Sunday/Monday/Tuesday/Wednesday/Thursday/Friday/Saturday 今天是星期天／周一／周二／周三／周四／周五／周六。 67 What's the date today 今天几号？ 68 Today is Aug 2nd 今天是八月二号。 69 What month is it 今天是几月份 70 It's January/Feburary/March/April/May/June/July/August/September /October/November/December 现在是一月／二月／三月／四月／五月／六月／七月／八月／九月／十月／十一月／十二月。 71 When were you born 你哪年初生的？ 72 I was born in 1949/nineteen forty-nine 我1949年初生的。 VII Entertaining Guests 招待客人 73 Hello! 您好! How are you doing 你好吗？ 74 Hello! Welcome to our unit (home)! Sit down, please 你好! 欢迎到我们单位(家)来!请坐。 75 Would you like a cigarette 您吸烟吗？ 76 No Thanks 不，我不吸烟。谢谢。 77 Would you like to drink something, coffee, tea or cola 您想喝点儿什么，咖啡、茶，还是可乐？ 78 Tea is fine with me Thank you 喝茶就行了。谢谢！ 79 Help yourself to some fruits 请随便吃点儿水果。 80 Give /Pass me a cup of tea/a glass of water, please! 请递给我一杯茶/。 81 Cheers! 干杯！ 82 To our friendship! 为我们的友谊干杯! 83 Thanks a lot 多谢。 VIII Other Expressions 其它用语 84 What's the weather like today 今天天气怎么样 85 It's fine today 今天天气很好。 86 Lovely day, isn't it 天气很好,是吧 87 Autumn is the best season here 秋天是这里最好的季节。 88 Where are you from 您是哪里人 89 I'm from Hong Kong 我是香港人。 90 Are you American 你是美国人吗 91 No, I'm Chinese 不,我是中国人。 IX Saying Goodbye 话别 92 When are you off 你什么时候走 93 I'm flying back on Sunday 我星期天坐飞机回去。 94 Goodbye then and all the very best! 再见了, 祝你顺利! 95 Please say hello to your family 请代问你的家人好。 96 I hope you'll come back to China again! 希望你能再来中国! 97 I'll do that 我一定来。 98 See you again in the near future 后会有期！ 99 Take care 多保重。 100 Goodbye! (See you！)再见! X English Signs 英文标志 ON 开 OFF关 WC厕所 NO PARKING禁止停车 LEFT左 RIGHT右 ON SALE 降价 NO PASSING禁止通行 PULL拉 PUSH推 STOP! 停 NO SMOKING禁止吸烟 OPEN 营业 CLOSED 关门 DANGER危险实用英语口语句子 1 I'm not myself 我烦透了 2、Don't bother me！ 别烦我！3、Give me five more minutes please。 再给我五分钟时间好吗？4、How did you sleep 你睡的怎么样？5、Don't hog the bathroom! 别占着卫生间了！6、Don't hog the shower 别占着浴室了！7、Don't hog my girlfriend 别缠着我的女朋友了！8、Get outta there! 快出来！9、I will treat you 。 我请客。10、What are you in the mood for 你想吃什么？11、Whois gonna drive 谁来开车？

Who's driving12、You know what I mean 你明白我的意思吗？13、Could you run that by me again 你能再说一遍吗？14、So what you are trying to say is 那么，你想说的是15、Whadja do last night 昨晚你干嘛去了？

Whadja=What did you 16、Didja have a good time 玩的开心吗？

didja=did you17、Where wouldja like to go tonight 今晚你想上哪儿？

Wouldja=Would you18、I am running late 我要迟到了。19、I've gotta get outta here 我得离开这儿了。20、I've gotta catch the bus 我要去赶公共汽车了。21、gotta=got to

22、Yo__taxi! 嗨，出租车！23、Where to （你）要去哪儿？24、I want to go to 我要到地方去。25、What do I owe you 我该付你多少钱？26、Let me out here 让我在这儿下车。27、HI! What's up, buddy 嗨！ 还好吗？，伙计？28、What'cha been doing 这些日子在干什么呢？

What'cha=What have you 29、How have you been 这些日子过的怎么样？

30、I'm fine 我很好。31、Do I have any messages 有人给我留言吗？32、What's on the schedule for today 今天有那些日程安排？33、Has the boss come in yet 老板来了吗？34、Hello! This is Hogan,is William in

你好！ 我是Hogan,请问William 在吗？35、May I take your message He is not in

他现在不在。我可以为你留言吗？36、I'm really busy Can I call you back later

我现在真的很忙，我晚点给你打过去，行吗？37、Thank you for your time,goodbye!

占用您的时间了，谢谢您。再见！38、Are you doing anything tonight/this weekend/tomorrow

你今晚/周末/明天有空吗？39、If you are not busy tonight, would you like to go out with me

如果你今晚有空的话，愿不愿意和我一起出去？40、Mayby we can get together sometime

也许今后我们有机会在一起。41、You look beautiful tonight

今晚你看上去真美啊！42、I've really had a good time tonight

今晚我过的很开心。43、I'd like to see you again sometime

希望能再见到你。44、How was your day

今天过的怎么样？45、HOw are things at work

今天工作进行的怎么样了？46、How are things at the office

今天在公司怎么样？47、How are thing at school 今天在学校（过的）怎么样？48、You'll never believe what happened to me today at shool/work

你永远也猜不到今天我在学校/工作中遇上了什么事！！49、YOu look great! Have you been working out

你气色真好，你经常锻炼吗？50、I need to get back in shape

我要减回到原来的身材。 51、What do you do for exercise

你经常做写什么运动呀？51、You are something else!

你真是出类拔萃！52、YOu are out of sight!

你真优秀！53、You rule! 你太牛了！54、I've been studing/working my tail off!

我学习/工作太紧张了！55、I've got to cram for a test tomorrow

为了明天的考试，我得背多少东西呀！56、Hey,How did your English test go

嗨，你英语考的怎么样？57、Wow! Holy cow! That's great!

哇噻！太好了！真棒！58、oh! No! That's terrible! 噢，太糟糕了！59、What the heck is that 究竟是怎么一回事？60、Hey,what the heck is going on

嗨，究竟发生了什么事？61、Darn it all! Gush! Darn it! 该死的!62、Get to the point 言归正传。63、as a matter of fact 事实上64、to get cold feet 吓的毛发直竖。65、to give someone the cold shoulder 冷落某人66、How did you say this word 这个单词该怎么发音67、I don't understand 我不知道。68、What's for breakfast 早餐有些什么？69、What do you want to have for breakfast

你早餐想吃什么？70、Would you like some coffee,juice or milk

你想喝咖啡、果汁或者牛奶？71、step into my office 到我办公室来！72、Can I see you in my office 到我办公室来一下好吗？73、Can I talk with you for a little while 我能和您谈谈吗？74、I am a little a bit busy right now,can we talk later

我现在比较忙，可不可以待会儿再谈？75、Sure,no problem,right away! 没问题，马上就来！76、What is it you wanted to talk to me about 你想和我谈什么？77、What is it 你向谈什么？78、Thank you very much for your time 多谢您能抽空和我谈话。79、Can you give me a hand 能帮帮我吗？80、Sure,no Porblem 当然，没问题。81、Now's a bad time Can we do it later

现在不太方便，能不能等一会儿？82、Thanks for the hand 谢谢您帮忙！83、Can I buy you a drink 我能请您喝一杯吗？84、This one's on me 我请客。85、I'll drink to that! 我同意！86、Would you like another round 想再喝一圈吗？87、I've had a hard day 我今天过的真糟糕。88、I'm fed up with 我实在难以忍受89、I'm sick and tired of 我受不了90、I've had it up to here with 我真受不了91、I really wish 我多么希望92、Catch you later,buddy! 再见，老兄！93、Take care! 保重！94、See ya' later!/See ya'!/Later! 再见！95、再见的几种用法(在美国很流行哦)

96、I didn't sleep a wink 我简直没合过眼。97、I slept like a log 我睡的真沉！98、My job is a nightmare 我的工作（不好）真是噩梦啊！99、Is your friend available 你的朋友有男朋友吗？100、Oh! She is already taken 哦！她已经有男朋友了。